FAQ

What are the specifications for the different Photizo products?
The main difference between our Photizo products lies in the dose and frequency settings. Our pet-specific product, for instance, is designed with a slightly lower dose and frequency compared to our products for human use. This adjustment ensures safe and effective treatment tailored to the needs of pets.

Technical Specifications:

For Both Photizo VetCare and Pain Relief units:

Maximum power output is 330mW/ cm2

Coverage area is 4.7cm2

There are 2 infrared diodes and 14 red diodes.

Infrared has a wavelength of 850 nm and the Red has a wavelength of 633 nm

Red light at a wavelength of 633 nanometers penetrates tissue to a depth of about 8-10 mm. Infrared light (850 nm) is not visible to the eye. It penetrates to a depth of about 30-40 mm, which makes it more effective for bones, joints, deep muscles, etc.

Other Common Photizo Questions

What is the difference between the Pet Version and the Human Version?

The Photizo Vetcare and the Pain Relief are different in 2 ways. The time of treatment and the specific frequency used in the protocols. 

  • The Photizo Pain Relief runs a 40-second, specific-frequency program for pain, healing and relaxation in humans.
  • The Photizo Vetcare runs a 30-second program with frequencies tailored for pain and healing in animals.

The output is the same, but the frequency of programs and treatment length differ.

The Pain Relief provides a more intense treatment, while the VetCare provides a more gentle treatment. If you are looking for a single device to use for “animals of all shapes and sizes”, we recommend using the VetCare.

What is Photizo USA and what services/products do you offer?

Photizo USA specializes in providing advanced pain relief products through our Photizo devices.

How can I find the right product for my needs on your website?
Our website features an easy-to-navigate product catalog with filters to help you choose based on whether you are looking to help your pet or yourself.
How do I place an order and what payment methods are accepted?

To place an order, simply add the desired products to your cart, proceed to checkout, and fill in your shipping and billing information. We accept a variety of payments, including major credit cards, apple pay and paypal, ensuring secure and convenient transactions.

What is your shipping policy?
We offer shipping across the USA and internationally, with free standard shipping on orders over $100. Orders are typically processed within 2 business days, and delivery times depend on the shipping method selected.
How do I track my order once it has been placed?

Once your order is shipped, you will receive a tracking number via email. You can use this number on our website to check the current status of your delivery at any time.

What is your return and exchange policy?

We accept returns and exchanges within 60 days of purchase, provided the items are in their original condition and packaging. To initiate a return or exchange, please contact us for a return authorization and instructions on how to send your item back to us. Please note that the return shipping is covered by the purchaser.

How can I contact customer service if I need personal assistance?

Our customer service team can be reached at +1 208-846-8448 or contact us here. For instant support, you can also use our live chat feature on our website during business hours.  Learn more about Miridia Technology Inc. by clicking here. 

Do you offer any warranties or guarantees on your products?

All our products come with a 1 year warranty. We stand behind the quality of our products and are committed to resolving any issues covered by our warranty policy promptly.

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